Information
Booking information & guidelines
A few things to know so you can enjoy your activity with confidence. Please read before you book.
Booking
- All activities require advance booking.
- Every activity starts from 2 people. For other group sizes, please talk to us.
- Sending the form does not confirm your booking. We'll review your request, and your place is confirmed once we contact you.
- The meeting point, what to bring and how the day runs are all explained when you book.
Deciding whether a trip runs
- Depending on the weather and river conditions, your guide may cancel a trip or change what it involves.
- If we have to cancel or change anything, we'll contact you in advance.
Cancellations
- Cancellation conditions and any cancellation fees are explained when you book.
- If your plans change after booking, please let us know as soon as you can.
On the day
- For everyone's safety, please follow your guide's instructions throughout.
- If you are feeling unwell, or have a medical condition or any concern about your health, talk to us before you book.
- We may decline participation if you have been drinking.
- Age ranges and participation requirements vary by activity and by the conditions on the day. Please contact us in advance.
Contact us
For anything not covered here, please ask us through the contact form or by phone.